Cancellation,Return & Exchange
Returns:
- If you would like to return a product, no questions asked, Retail Mart will charge you a re-stocking fee of 15%.
- Please write to us at help@retailmart.com, or call us at 9999692959, and we will get in touch with you within 24 hours of receiving your request.
- You can only request a return within 2 days of receiving the product. Products must be returned in their original packaging with the price tags, barcodes, labels, user manual, warranty card, invoices etc.
- You must drop the product(s) at the warehouse.
- The product should not have been installed, or the product(s) should not have any wear and tear. The returned products are subject to verification and checks by The Retail Mart in order to determine the legitimacy of the return.
- Any products returned in a damaged condition will not be refunded.
- If the product is damaged, the customer is responsible, and we request them to retrieve it from the delivery location.
- For customer-requested returns, the customer bears the courier charges.
- Refunds are initiated only through bank account transactions, and not in cash.
- Retail Mart bears the courier cost for product-related issues. For return policy-related requests, the customer bears the charges.
- It takes 15 to 20 working days for us to process the refund when we receive the same in good condition.
- To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.
Exchange:
- If you have received a damaged/defective/incorrect product, please get in touch with the customer service by email at help@retailmart.com - within 24 hours of delivery.
- Microscopic defects that are not visible when the products are installed will not be entertained.
- On receiving your complaint, Retail Mart shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, will start initiating the replacement process.
- In order to exchange the product, you are required to comply with the below-mentioned conditions:
- Please notify Retail Mart of receipt of a damaged/defective/incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, Retail Mart shall not be held liable for the failure to replace the order.
- Products should be unused.
- We will arrange pick-up of the damaged/defective/incorrect Product through its logistics partner. In case we are unable to do so, we will notify You regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon consultation with us.
- Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices, etc.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
- The returned Products are subject to verification and checks by Retail Mart to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
- Once the product is received by us the replacement product will be dispatched to you within 2 days.
Cancellation:
- An order cannot be cancelled once confirmed. You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped.
- If you want to modify your order (within 24 hours) before the order has been shipped, please send us an email at help@retailmart.com with the new product details (name, color, price, size)